SECURITY STATE BANK
Internet Banking and
Bill Payment Agreement
Effective
Date: April 4, 2019
eBanking
Department:
830-334-3606
1000
N. Oak
Pearsall,
TX 78061
PLEASE READ THE
ENTIRE AGREEMENT CAREFULLY BEFORE ENROLLING IN THE SERVICE OR INITIATING ANY
TRANSACTIONS.
________________________________________
1.
Scope of this Agreement
This Agreement between you and Security State Bank, 1000
N. Oak, Pearsall, Texas governs your use of our Internet Banking and related
services (the "Service"). The Service permits our Customers to
perform a number of banking functions on accounts
linked to the Service through the use of a personal device and the Internet.
2.
Accepting the Agreement
After you have carefully read this Agreement in its
entirety and the linked Privacy Notice, you will be asked to accept the terms
and conditions of this Agreement.
BY CONTINUING WITH THIS REGISTRATION, YOU AGREE TO BE BOUND BY ALL OF THE TERMS
AND CONDITIONS OF THIS AGREEMENT. ALSO, YOU REPRESENT AND WARRANT THAT YOU ARE
AN AUTHORIZED USER ACTING WITH FULL AUTHORITY AND THAT YOU ARE DULY AUTHORIZED
TO EXECUTE THIS AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT AND/OR DO NOT ACCEPT THE
ELECTRONIC VERSION OF THIS DOCUMENT, PLEASE DO NOT CONTINUE WITH REGISTRATION.
You should print and/or save a copy of this Agreement for your records. Future
updates will be sent electronically as further described below in Section 4. To
print, select the print button below or select the print function on your
browser. To save a copy of this Agreement on your computer, select
"File" and then "Save As" on your browser.
If you need a paper copy of this Agreement, please contact our Internet Banking
Customer Service Department. Our contact information is listed at the top of
this Agreement. You can obtain a paper copy of this Agreement at any time. Updates
to this Agreement will be sent electronically as further described within this
Agreement.
3.
Definitions
User ID means
an Access Identification Code used to access the Internet Banking Service
ACH Origination -
refers to the creation of credit entries to facilitate the transfer or
placement of funds in another institution through the Automated Clearing House
(ACH) network. The ACH network is a funds transfer system governed by the
National Automated Clearing House Association (NACHA).
Affiliates- means
a company related by common ownership or control
Agreement
-
means these terms and conditions of the Internet Banking and Bill Payment
services.
Authorized User -
is any individual, Consumer, agent, or Sub-User, Sub-User Administrator, Focus
Customer or Business Customer whom you allow to use the Service or your
Passcode or other means to access your Eligible Account(s).
Bill Payment Service
Provider refers to the contractor, sub-contractor, or provider
of our Bill Payment and Delivery services.
Biller
is the person or entity to which you wish a Bill Payment to be directed or is
the person or entity from which you receive electronic bills, as the case may
be.
Billing Account -
is the checking account from which all Service fees will be automatically
debited.
Business Day -
is every Monday through Friday, excluding Federal Reserve holidays
Business Customer - Refers
to anyone other than a Consumer who owns an Eligible account with respect to
which the Service is requested primarily for business purposes.
Business Day Cutoff
- Refers to the cut-off time for posting purposes. The cut-off
time for online transactions is based upon our Business Days and the Central
Standard Zone.
Consumer - Refers
to a natural person who owns an Eligible Account at this Financial Institution
and who uses the Service primarily for personal, family, or household purposes.
Due Date -
is the date reflected on your Biller statement for which the Bill Payment is
due. It is not the late date or grace period.
Eligible Accounts - An
Eligible Account means any one of your account(s) to which we may allow access
through the Service under this Agreement. Only a checking account may be
eligible for Bill Payment privileges. We may make additional accounts available
for Bill Payment services from time-to-time as allowed by law or our Bill
Payment Service Provider.
You may request Internet access to any account that you are a signer or owner.
If you or your Authorized Users desire features of the Service that allow you
to initiate Bill Payments, transfers, ACH transactions, or otherwise remove
funds from an account, you must have the required withdrawal authority over the
relevant Eligible Account.
When using the Service, you agree to maintain one or more Eligible Accounts
with us and to keep sufficient balances in any account
to cover any transaction and fees that are ultimately approved by or related to
the Service.
Focus Customer -
individual who initially enrolls on behalf of a Business Customer. The Focus
Customer is an individual who is both an authorized signer on an eligible
Business Customer account and has been given the authority to establish and
manage Sub-User access to the Internet Banking Service. The Focus Customer is
considered to have full authority to act on behalf of the Business Customer and
any other authorized signers. A Focus Customer can designate and remove
Sub-Users and may assign certain administrative rights to a Sub-User.
Joint Accounts - an
Eligible Account that is added to the Service which is jointly held or has
multiple signers.
Laser Draft Payment
- is a payment method similar to a
check written by you on your Payment Account. Billers should receive Laser
Draft Payments no later than the Scheduled Payment Date. Funds remitted to the
Biller are deducted from your Payment Account when the Laser Draft is presented
to this Financial Institution for payment. As a result, neither this Financial
Institution nor its Service Provider(s) can control when your Payment Account
will be debited for a Laser Draft Payment.
Password -
means your password that is known solely by you and not by this Financial
Institution or our Service Providers that you use to access the Internet
Banking Service.
Payment Account -
is the checking account from which Bill Payments will be debited. You must be a
legal owner of any Payment Account registered for the Service.
Payment
Instructions- is the information provided by you to the Service
for a Bill Payment to be made to the Biller (such as, but not limited to,
Biller name, Biller account number, and Scheduled Payment Date).
Scheduled Payment
- is a Payment that has been scheduled through the Service but has not
begun processing.
Scheduled Payment
Date - is the day you want your Biller to receive your Bill
Payment and is also the day your Payment Account will be debited (other than
Laser Draft Payments, as described above), unless the Scheduled Payment Date
falls on a non-Business Day in which case it will be considered to be the
previous Business Day.
Service -
means the Internet Banking, Bill Payment and Delivery services offered by
Security State Bank through its Service Providers.
Service Guarantee -
the amount this Financial Institution's Service Providers will bear
responsibility for in accordance with the terms and conditions of this
Agreement should a Bill Payment post after its Due Date.
Service Provider -
includes any agent, licensor, independent contractor or subcontractor that this
Financial Institution may involve in the provision of Internet Banking, Bill
Payment, and electronic Bill Delivery services.
Sub-User -
means an Authorized User who has been assigned access to a Business Customer's
Eligible Account by a Sub-User Administrator. Sub-Users may be granted full or
limited access to originate online transfers such as ACH transactions and/or wire
transfers.
Sub-User
Administrator - refers to an administrative user available only
to Business Customers. A Sub-User Administrator may administer and assign
access rights to Sub-Users.
you and your -
As used within this Agreement, "you" and "your" refer to
the person enrolling in the Service, owner of the eligible accounts, Business
Customer, Focus Customer, Sub-User Administrator as well as any Authorized
Users or Sub-Users that such person allows, subject to the parameters of
multiple user access as set forth within the Service.
we, us, or our - As
used within this Agreement, refer to Security State Bank and any agent, independent
contractor, Service Provider, sub-contractor, licensor, designee, or assignee
that Security State Bank may involve in the provision of the Service.
4.
Prerequisites for Enrolling in the Internet Banking Service
In order to enroll in the Internet Banking Service:
- You must have an Eligible
Account with this Financial Institution.
- Your account with us must be in good standing.
- If you enroll for our bill payment services, you must
also be a resident of the United States or its possessions.
Hardware and Software Equipment Requirements:
- You must have a device and Internet browser that will
support 256 bit encryption.
- We recommend use of the most current, fully patched,
versions of Internet browsers for accessing the Internet Banking Service.
- Some features of the Internet Banking Services may
not be supported with older browsers.
- You will need Internet access through an Internet
service provider (ISP).
- You will need access to a printer and/or other
storage medium such as a hard drive for downloading information or printing
disclosures.
- You will also need an external email address for the
delivery of electronic notices and disclosures.
- You must maintain fully updated anti-virus protection
on your computer at all times.
Prior to enrolling in the Internet Banking Service and accepting the electronic
version of this Agreement, you should verify that you have the required
hardware and software necessary to access the Internet Banking Service and to
retain a copy of this Agreement.
If we revise hardware and software requirements, and if there is a material
chance that impact your ability to access the Internet Banking Service, we will
give you advance notice of these changes and provide you an opportunity to
cancel the service and/or change your method of receiving electronic
disclosures (e.g. change to paper format vs. an electronic format) without the
imposition of any fees.
5.
Electronic Disclosures
We may deliver amendments to this Agreement and other disclosures to you in an
electronic format. Other disclosures may include:
- Monthly account statements
- Deposit account disclosures
- Notices regarding changes in account terms and fees
- Privacy notices
The equipment necessary for accessing these types of
disclosures electronically is described above in Section 3.
BY CONTINUING, YOU ACCEPT THIS AGREEMENT AND OTHER INTERNET BANKING RELATED
DISCLOSURES IN AN ELECTRONIC FORMAT. YOU ALSO AGREE AND REPRESENT THAT YOU HAVE
THE NECESSARY EQUIPMENT FOR ACCESSING THE INTERNET BANKING SERVICE AND FOR
VIEWING ELECTRONIC DISCLOSURES.
If you consent to receive electronic disclosures and later change your mind,
you may withdraw your consent and change to paper delivery format.
If you send us a secure message through the Internet
Banking Service or write us a letter, please be sure to identify yourself and
the applicable accounts.
As part of the enrollment process, we may ask if you want to receive electronic
only versions of your account statements (e-statements). If you enroll for
e-statements and then later decide that you want to receive paper statements,
you can "opt-out" of electronic delivery on the
"Statements" page within the Internet Banking Service. After your opt-out request is processed, you will begin receiving
paper copies of account statements and additional charges may apply.
If you enroll for e-statements and then later close your accounts with Security
State Bank, your access to the Internet banking Service will also be
terminated. You may request paper copies of historical statements at the
address listed above.
You should print or save a copy of all disclosures delivered electronically.
Internet banking customers may request paper copies of disclosures such as this
Internet Banking Agreement free of charge.
6.
Basic Internet Banking Services
The basic features currently available through the Service include:
Up to 18 months of complete Internet transactional detail and history
- Account Inquiries for balances, rates, etc.
- Copies of monthly Account Statements
- Transfers between your accounts at this Financial
Institution
- Secure e-mails via the Service's messaging system
- Secure File Transfers
- View loan balances
- Payments to loans at this Financial Institution
- Online check reorders
- Transaction downloads
Bill Payment services are optional. You can request Bill Payment privileges in
the online enrollment process and/or you can add Bill Payment services at a later time by contacting our eBanking
Department or sending us a secure message through the Service. Bill Payment
customers also have access to electronic Bill Presentment or Bill Delivery.
Bill Payment customers also have access to the People Pay service. The People
Pay service Terms of Use are set forth in Attachment 1
to this Agreement.
We may add or remove certain features and/or functionality available from time
to time. You can use the Service seven days a week, 24 hours a day, although
some or all features may not be available occasionally due to emergencies or
scheduled system maintenance. In addition, access to the Service may be slower
at times due to high Internet traffic or other factors beyond our control.
7.
Other Basic Internet Banking Features
(A)
Check Reorders,
Address Change, Order Documents, Secure E-Mail & Secure File Delivery
Services
Additional features within the Service include: check reorders, secure emails
for address changes, document requests, and secure file delivery. The
submission of requests, such as those for address changes, document requests,
or check reorders, will generate a secure email to this Financial Institution.
Generally, requests received through the Service's secure e-mail feature will
be processed within one (1) to two (2) Business Days. For urgent requests, we
recommend that you contact our Internet Banking Department.
We also offer a direct link for check reorders. This link will securely submit
your reorder request directly to the check printer. In addition, in the User's
Services menu, you can request Bill Payment services and the addition/ removal
of Linked Accounts. The secure file transfer feature within the Service
provides a means for you to forward files to this institution in a secure
manner. There may be additional fees associated with some of these services,
such as when you reorder checks through the Service. Fees will be disclosed in
our fee schedule and/or at the time of your request.
8.
Commercial Internet Banking Services
Additional online features are currently available for Business Customers.
These features may be subject to additional terms and conditions.
- ACH Credit Origination
- Direct Deposit Originations
NACHA File Imports
- Balance Reporting
- Sub-User Administration
- Positive Pay
We may add or remove certain features and/or functionality from time-to-time.
Business Customers interested in these services should contact us for
additional information.
9.
Fees
Basic Internet
Banking Service: (view balances and account transfers) - No
charge at this time
Bill Payment Fees:
No charge at this time
Business Customers:
Contact Security State Bank for fees.
For Business Customers, additional charges may apply for services such as: ACH
Origination or Nacha File Imports. These fees may
vary and are subject to separate agreements.
There may be a charge for additional transactions and other optional services.
You agree to pay such charges and authorize us to deduct the calculated amount
from your designated Billing Account for these amounts and any additional
charges that may be incurred by you. Any financial fees associated with your
standard deposit accounts will continue to apply.
You are responsible for any and all fees assessed by your Internet service
provider, telephone or mobile device carrier. Any applicable fees will be
charged regardless of whether the Internet Banking Service was used during the
billing cycle.
10.
Enrollment Process
You must complete the enrollment process to use the Service. You can enroll for
the Service on the Internet.
The Internet enrollment process involves completing a secure online application
that we will use to verify your identity. You will also choose your User ID and
Password during the enrollment process.
When you enroll for the Service, you agree to provide true and accurate
enrollment information. Our Internet Banking Department will verify the
information you submit for accuracy and proper authorizations.
Business Customers interested in the commercial features of the Service should
contact us directly at 830-334-3606.
Once you enroll in the Internet Banking Service, you must enroll your mobile
device if you wish to utilize Mobile Banking.
11.
Linked Accounts
When you first enroll for the Basic Internet Banking Service
we will link all of your designated Eligible Accounts to one User ID. If you
want to limit the accounts linked or the privileges assigned to an account,
please contact us at 830-334-3606 or send us a secure email message through the
Service.
With the exception of sole proprietors, Business
Customers may NOT link personal Consumer accounts to the Service.
If the Eligible Accounts added to the Service are jointly held or have multiple
signers you agree that access to the information and
all transactions initiated by the use of your Access ID and Passcode are
authorized unless we have been notified to cancel the Service.
If joint account holders use individual User IDs, the Service may be identified
separately and you may be charged for the use of
additional User IDs. In some cases, if your account(s) require two signatures
for withdrawal, we may only grant view privileges to your Eligible Accounts
through the Service.
12.
Signature Requirements
When any online transfer, ACH, or other Payment Instruction is initiated
through the Internet Banking Service for your benefit, you agree that we may
debit the designated Eligible Accounts without requiring your signature on the
item and without any notice to you.
Requirements for dual signatures on checks, if applicable, do NOT apply to Bill
Payments or other transfers initiated through the Internet Banking Service. If
your account(s) require two signatures for withdrawal, we may only grant view
privileges to your Eligible Accounts through the Internet Banking Service
Authorized Users of Business Customers that may be assigned payment or
transactional capabilities through the Internet Banking Service should be
authorized by the Business Customer to make or approve electronic transfers,
even though that person's authority to make transfers by other means may still
require dual signatures.
If Authorized Users are not authorized persons on the signature card for each
Linked Account, the Business Customer account owner(s) has the obligation to
inform Institution of the new individual or individuals with such authority.
Such notice must be given to FI by calling us at (830) 334-3606. You may also
write us at:
P O Box S, Pearsall, TX 78061
13.
Account Balances
Balances shown in your accounts may include deposits
subject to verification by us. The balance reflected in the Service may differ
from your records due to deposits in progress, checks outstanding, or other
withdrawals, payments or charges. A transfer request may not result in
immediate availability because of the time required to process the request. A
transfer request must be made before the Business Day Cut-off time to be effective
the same Business Day.
The balances within the Service are updated periodically and the Service will
display the most current "as of" date on the "accounts"
summary page. There may be situations that cause a delay in an update of your
balances. The Service will use the most current balance available at the time
of a transaction to base our approval for account transfers.
14.
Canceling or Changing Transfers
You cannot cancel a transfer after it has been entered into the system AND the
information has been processed and/or transmitted to us through the Service;
however, you can edit or change a transfer that is still "pending".
In order to cancel or change a pending transfer, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made before 4:30 PM CST for transfers scheduled to be
processed the same Business Day
3. You may edit a pre-scheduled (future dated/automatic) transfer anytime before 4:30 PM CST on the Business Day before the
scheduled transfer date.
4. For transfers, you can change the transfer amount to $0.00, or
5. If you accidentally transfer funds, you can schedule another transfer to
move funds to back to the original account.
If you need to edit a pending or approved transaction
after-cut-off time, please contact us immediately; although in these
situations, we may not have sufficient time to stop
the transfer from further processing.
Separate agreements with Business Customers will detail the required time-frames
for submitting and making changes to ACH transactions.
15.
Canceling or Changing Wire Transfer Requests
Business
Customers may be authorized for online transfer services, In these situations,
separate agreements will detail wire transfer limits and the required
time-frames for submitting and making changes to these types of transaction
requests.
16.
Transaction Limitations
You may use the Service to check the balance of your Eligible Account (s) and
to transfer funds among your Eligible Accounts at this Financial Institution.
You must have sufficient funds in your account to
cover the amount of any online transfers and Bill Payments on the scheduled
payment date set for the transaction, or the transaction may not be processed.
NSF and/or overdraft charges may be incurred if Bill Payments exceed your
account balance.
Current federal regulations restrict the number of transactions that you can
make from certain types of accounts, such as Money Market and Savings Accounts.
For these types of accounts, you may not make more than six (6) pre-authorized
(automatic) electronic funds transfers (EFTs), during a given monthly statement
period. Online account transfers and bill payments are counted toward the six
permitted monthly transfers. Please refer to your original account agreement
for excessive activity fees that may apply. Federal regulations currently place
no limits on the number of transfers or Bill Payments from your Checking
accounts, therefore this financial institution currently limits the Bill
Payment Service to only Checking Accounts.
17.
Bill Payment Terms and Conditions
(A)
Bill Payment Scheduling
The earliest possible Scheduled Payment Date for each Biller (typically four
(4) or fewer Business Days from the current date) will be designated within the
Service when you are scheduling the Bill Payment. Therefore, the Service will
not permit you to select a Scheduled Payment Date less than the earliest
possible Scheduled Payment Date designated for each Biller.
When scheduling Bill Payments you must select a Scheduled Payment Date that is
no later than the actual Due Date reflected on your Biller statement unless the
Due Date falls on a non-Business Day. If the actual Due Date falls on a
non-Business Day, you must select a Scheduled Payment Date that is at least one
(1) Business Day before the actual Due Date. Scheduled Payment Dates must be
prior to any late date or grace period.
(B)
The Bill Payment Service Guarantee
Due to circumstances beyond the control of the Service, particularly delays in
handling and posting payments by Billers or financial institutions, some
transactions may take longer to be credited to your account. Except as
expressly stated otherwise within this Agreement, this Financial Institution
and/or its Service Providers will bear the responsibility for any late payment
related charges up to $50.00 should a Bill Payment post after its Due Date as
long as the payment was scheduled in accordance with the guidelines described
under "Bill Payment Scheduling" in this Agreement.
(C)
Payment Authorization and Payment Remittance
By providing the Service with names and account information of Billers to whom
you wish to direct payments, you authorize us to follow the Payment
Instructions received through the Service. In order to process payments more
efficiently and effectively, our Service Provider may edit or alter payment
data or data formats in accordance with Biller directives.
When the Service receives a Payment Instruction, you authorize our Bill Payment
Service Provider to debit your Payment Account and remit funds on your behalf
so that the funds arrive as close as reasonably possible to the Scheduled
Payment Date designated by you. You also authorize our Service Provider to
credit your Payment Account for payments returned to the Service by the United
States Postal Service or Biller, or payments remitted to you on behalf of
another Authorized User of the Service.
(D)
Payment Methods
Our
Bill Payment Service Provider reserves the right to select the method in which
to remit funds on your behalf to your Biller. These payment methods may
include, but may not be limited to, an electronic payment, an electronic to
check payment, or a Laser Draft Payment.
(E)
Payment Cancellation Requests
You
may cancel or edit any Scheduled Payment (if processing has not begun) by
following the directions within the Service. There is no charge for canceling
or editing a Scheduled Payment. However, once the Service has begun processing
a Scheduled Payment it cannot be cancelled or edited, therefore a stop payment
request must be submitted, as described within this Agreement.
(F)
Bill Payment Stop Payment Requests
You
may cancel or edit a Scheduled Payment up until the time that payment
processing begins. There is no charge for canceling or editing a Scheduled
Payment. However, once the Service has begun processing a payment, it cannot be
cancelled or edited and a stop payment request must be
submitted.
We
must have a reasonable opportunity to act upon any stop payment request made
after payment processing has begun. The ability of this Financial Institution
and its Service Provider to process a stop payment on a Bill Payment request
that is already in process will depend on the payment method and whether or not the payment has cleared.
If
you need to place a stop payment request on any Bill Payment that has already
been processed, you must contact our Customer Service department immediately at
830-334-3606.
We
will make every effort to accommodate your request but we will have no
liability for failing to do so unless the request is subject to the provisions
contained in your depository account agreement or applicable law as it pertains
to pre-authorized EFTs.
We
may also require you to present your stop payment request in writing within
fourteen (14) days from the date the request is made. The charge for each stop
payment request will be the current charge for such service as set forth in our
applicable fee schedule.
If
we complete a stop payment request on your behalf, Bill Payment privileges may
be suspended pending recovery of funds by our Service Provider(s).
(G)
Returned Payments
In
using the Service, you understand that Billers and/or the United States Postal
Service may return Bill Payments to our Service Provider for various reasons
such as, but not limited to, Biller's forwarding address expired; Biller
account number is not valid; Biller is unable to locate account; or Biller
account is paid in full. Our Service Provider will use its best efforts to
research and correct the returned payment and return it to your Biller, or void the payment and credit your Payment Account.
You may receive notification from the Service of returned payments.
(H)
Bill Payment Information Authorization
Requests
for Bill Payment privileges may not be fulfilled if this Financial Institution
and/or its Service Provider(s) cannot verify your identity and withdrawal
authority over the specified accounts. Through your enrollment in the Bill
Payment Service; you agree that this Financial Institution and its Service
Providers reserve the right to request a review of your credit rating at our
own expense through an authorized bureau. In addition, you agree that this
Financial Institution and its Service Providers reserve the right to obtain
financial information regarding your account from a Biller or your Financial
Institution (for example, to resolve payment posting problems or for
verification).
(I)
Prohibited Payments
Payments to
Billers outside of the United States or its territories are prohibited through
the Service. Payments to Internet gambling sites are also prohibited through
the Service.
(J)
Exception Payments
Tax
payments and court ordered payments may be scheduled through the Service;
however, such payments are discouraged and are scheduled at your own risk. In
no event shall this Financial Institution or its Service Provider(s) be liable
for any claims or damages resulting from your scheduling of these types of
payments. The Bill Payment Service Guarantee as it applies to any late payment
related charges is void when these types of payments are scheduled and/or
processed by the Service. Research of exception payments shall be limited to
proof of payment and/or unauthorized payments only. All other research and
resolution for any misapplied, mis-posted or misdirected exception payments
will be your sole responsibility.
(K)
Biller Limitation
We
reserve the right to refuse to pay any Biller to whom you may direct a payment.
The Service will notify you promptly if it decides to refuse to pay a Biller
designated by you. This notification is not required if you attempt to make a
prohibited payment or an exception payment under this Agreement.
(L)
Failed Transactions
In
using the Service, you are requesting us to make payments for you from your
Payment Account. If we are unable to complete the transaction for any reason
associated with your Payment Account (for example, there are insufficient funds
in your Payment Account to cover the transaction), the transaction will not be
completed. In some instances, you will receive a return notice from the
Service. In such case, you agree that:
1.
You will reimburse our Service Provider immediately upon demand the transaction
amount that has been returned;
2. For any amount not reimbursed to the Service Provider within fifteen (15) days of the initial notification, a late charge may be assessed each month against unpaid amounts equal to 1.5% or the legal maximum, whichever rate is lower;
3. You will reimburse our Service Provider for any fees, it may incur in attempting to collect the amount of the return from you; and
4. Our Service Provider is
authorized to report the facts concerning the return to any credit- reporting
agency.
18.
Bill Delivery and Presentment
This feature is for the presentment of electronic bills only and it is your
sole responsibility to contact your Billers directly if you do not receive your
statements. In addition, if you elect to activate one of the Bill Payment
Service's electronic bill options, you also agree to the following:
(A)
Information Provided to the Biller
We are unable to update or change your personal or business information such as,
but not limited to, name, address, phone numbers and e-mail addresses, with the
electronic Biller. Any changes will need to be made by you; contact the Biller
directly. Additionally, it is your responsibility to maintain all usernames and
passwords for all electronic Biller sites. You also agree not to use someone
else's information to gain unauthorized access to another person's or company's
bill.
Our Service Provider may, at the request of the Biller, provide to the Biller
your e-mail address, Service address, or other data specifically requested by
the Biller at the time of activating the electronic bill for that Biller, for
purposes of the Biller informing you about Service and/or bill information.
(B)
Activation
Upon activation of the electronic bill feature, our Service Provider may notify
the Biller of your request to receive electronic billing information. The
presentment of your first electronic bill may vary from Biller to Biller and
may take up to sixty (60) days, depending on the billing cycle of each Biller.
Additionally, the ability to receive a paper copy of your statement(s) is at
the sole discretion of the Biller. While your electronic bill feature is being
activated it is your responsibility to keep your accounts current. Each electronic
Biller reserves the right to accept or deny your request to receive electronic
bills.
(C)
Notification
Our Bill Payment Service Provider will use its best efforts to present all of your electronic bills promptly. In addition to
notification within the Service, our Service Provider may send an e-mail
notification to the e-mail address listed for your account. It is your sole
responsibility to ensure that this information is accurate. In the event you do
not receive notification, it is your responsibility to periodically logon to
the Service and check on the delivery of new electronic bills. The time for
notification may vary from Biller to Biller. You are responsible for ensuring
timely payment of all bills.
(D)
Cancellation of Electronic Bill Notification
The electronic Biller reserves the right to cancel the presentment of
electronic bills at any time. You may also cancel electronic bill presentment
at any time. The timeframe for cancellation of your electronic bill presentment
may vary from Biller to Biller. It may take up to sixty (60) days, depending on
the billing cycle of each Biller. Our Bill Payment Service Provider will notify
your electronic Biller(s) as to the change in status of your account and it is
your sole responsibility to make arrangements for an
alternative form of bill delivery. We will not be responsible for presenting
any electronic bills that are already in process at the time of cancellation.
(E)
Non-Delivery of Electronic Bill(s)
You agree to hold harmless, this Financial Institution and its Service
Providers should the Biller fail to deliver your statement(s). You are
responsible for ensuring timely payment of all bills. Copies of previously
delivered bills must be requested from the Biller directly.
(F)
Accuracy and Dispute of Electronic Bill
Neither this Financial Institution, nor its Service Providers are responsible
for the accuracy of your electronic bill(s). This Financial Institution and its
Service Providers are only responsible for presenting the information received
from the Biller. Any discrepancies or disputes regarding the accuracy of your
electronic bill summary or detail must be addressed with the Biller directly.
This Agreement does not alter your liability or obligations that currently
exist between you and your Billers.
19.
Privacy
We understand how important privacy is to our customers. We have taken steps to
protect the privacy and security of your personal information as well as your
financial transactions with us. You should read our privacy policy before
completing the enrollment process for the Service.
(A) Disclosure of Account Information to Third Parties
It is our general policy to treat your account information as confidential.
However, we will disclose information to third parties about your account or
the transactions you make ONLY in the following situations:
- Where it is necessary for completing transactions;
- Where it is necessary for activating additional services;
- In order to verify the existence and condition of your account to a third
party, such as a credit bureau or Biller;
- In order to comply with a governmental agency or court orders; or
- If you give us your written permission.
Please refer to our privacy policy for additional detail on disclosure of
account information.
20.
Internet Security
The Internet Banking Service utilizes a comprehensive security strategy to
protect your accounts and transactions conducted over the Internet. Prior to
activating your access to the Internet Banking Service, our Internet Banking
Department will verify your identity and authorization against information
associated with the Eligible Account (s) that you request to be linked to the
Internet Banking Service.
User IDs and Passwords -
One of the main security features protecting the Internet Banking Service is
the unique combination of your Access ID and Passcode. During the enrollment
process, you will be asked to select a unique Access ID and Passcode. For
security purposes, do not use your account number or social security number as
your Access ID. Encryption and access controls are used to protect your
Passcode within our database. If you need to reset your Passcode, you may use
our online automated Passcode reset feature or you may contact this Institution
for assistance.
Because your Passcode is used to access your accounts, you should treat it as
you would any other sensitive personal data.
- You should carefully select a Passcode that is difficult to guess.
- You should not use words based on your name, address or other personal
information.
- Special characters may be used to increase security.
- Do NOT
use dictionary words.
- Keep your Passcode safe.
- Memorize your Passcode and do NOT
write it down.
- You should also change your Passcode occasionally, such as every 90 days.
- Passcodes should not be shared with anyone, even Authorized Users.
? The "Help" link within the Internet Banking Service will offer tips
on choosing a secure Passcode that you can remember.
When you enroll for the Internet Banking Service you agree to change your
Passcode immediately if you suspect that your Passcode has been compromised.
This can be done at any time from the "User Services" menu after you
log on to the Internet Banking Service.
NEITHER THIS INSTITUTION NOR ITS SERVICE PROVIDERS WILL CONTACT YOU BY TELEPHONE, EMAIL OR TEXT MESSAGING REQUESTING PERSONAL INFORMATION, SUCH AS YOUR ACCESS ID, PASSCODE, CREDIT CARD NUMBER, ATM CARD NUMBER OR ATM PIN. IF YOU ARE CONTACTED BY ANYONE REQUESTING THIS TYPE OF INFORMATION, DO NOT PROVIDE ANY INFORMATION AND CONTACT OUR INTERNET BANKING DEPARTMENT IMMEDIATELY.
Encryption - The Internet Banking Service uses the Secure Socket Layer (SSL) encryption technology for everything you do while using Internet banking. Your browser automatically activates this technology when it attempts to connect to our Internet Banking Service. The Internet Banking Service requires a browser that supports 128-bit encryption and we will warn you if your browser does not meet this requirement.
Whenever SSL is securing your communications, the browser will typically indicate this secure session by changing the appearance of a small icon of a padlock at the bottom of the screen from "open" to "locked". What this means to you is that your communications are scrambled from your browser to our servers at all times so no unauthorized party can read the information as it is carried over the Internet.
Certificate Authority - The servers hosting the Internet Banking Service have been certified by a certificate authority to assure you that you are actually talking to the Internet Banking Service instead of someone pretending to be us. By clicking on the lock within the Internet Banking Service, you can view the certificate to ensure it's valid.
Cookies - During your use of the Internet Banking Service, our Internet banking Service Provider will pass an encrypted session cookie to your computer that enables us to process multiple transactions during the session without having to provide an Access ID and Passcode for each individual transaction. You must accept this cookie to use the Internet Banking Service. The session cookie is stored on your computer's hard-drive, identifying your computer while you are logged on. The session cookie does not contain any personal information. When you log off, close your browser, or turn off your machine, the session cookie will be destroyed. A new cookie is used for each session; thus, no one can use the prior cookie to access your account. Our Service Provider also uses persistent or "permanent" cookies to identify this Institution and your computer as part of our enhanced security. The permanent cookies will remain on your computer's hard drive until you clear cookies with your browser. If you do not accept these cookies, you may not be able to use all the features of the Internet Banking Service.
Multi-Level Authentication - We use
multi-level authentication (or enhanced security) to help prevent unauthorized
access to your accounts. As part of our enhanced security solution we may ask
you to select challenge questions which may be used to help verify your
identity in the event unusual login or transaction activity is detected. We may
also send you a One Time PIN (OTP) which can be used to help authenticate your
login or transaction requests.
21.
Your Security Obligations
YOU
ARE SOLELY RESPONSIBLE FOR THE MAINTENANCE, INSTALLATIONS, AND OPERATION OF
YOUR COMPUTER INCLUDING BUT NOT LIMITED TO THE USE OF UPDATED ANTI-VIRUS
PROTECTION.
NEITHER
THIS FINANCIAL INSTITUTION NOR ITS SERVICE PROVIDERS SHALL BE RESPONSIBLE FOR
ANY DELAYS, ERRORS, DELETIONS, FAILURES, OR DISCLOSURE OF PERSONAL OR BUSINESS
ACCOUNT INFORMATION THAT MAY OCCUR AS A RESULT OF ANY VIRUS, TROJAN, SHARED
PASSWORD, OR MALFUNCTION OF YOUR COMPUTER OR SOFTWARE OR YOUR FAILURE TO
ADEQUATELY MAINTAIN AND SECURE YOUR COMPUTER AND SOFTWARE.
-
All Authorized Users should sign-off after every session. While online sessions
will automatically end after a period of inactivity, logging off can help
protect you in case you accidentally leave your computer unattended.
-
Refrain from using public computers (e.g. computers in a library, Internet café
or hotel business center) to access your online banking accounts. The security
of public or shared computers cannot be assured.
-
Always keep your computer's operating system and browser fully patched for
critical security issues. We recommend use of the most current, fully patched,
versions of Internet browsers for accessing the Internet Banking Service.
-
Always keep your anti-virus and anti-spyware software current and routinely
scan your computer, servers, and electronic media using reliable virus
detection and anti-spyware products. Undetected or un-repaired viruses or
malicious software (malware) may affect the performance of your computer,
corrupt and destroy your programs, files, and even your hardware. Furthermore,
undetected or un-repaired viruses or malware may affect the security of online
accounts and the privacy of personal information stored on your computer. If
your computer is compromised by some form of malware, virus, or Trojan, you
could unintentionally transmit sensitive account information or personal data
to another third party or transmit a virus to other computers.
-
Always use a firewall product (hardware and/or software), especially if you
have a broadband Internet connection such as DSL or cable modem.
-
If you use a wireless Internet connection to access your online accounts, make
sure that the wireless network is encrypted.
Occasionally
we may post important security notices on our website and/or send online
banking users security related notices or reminders; it is your responsibility
to read all security notices.
22.
Protecting Your Password
When
you or your Authorized Users accept the terms and conditions of this Agreement,
you agree not to give or make available your Passcode or other means to access
your account to any unauthorized individual(s). You are responsible for all
transactions authorized or requested though the Internet Banking Service using
a valid Access ID and Passcode, including those situations when your Access ID
and Passcode are obtained due to compromise to your computer. If you permit
other persons to use the Internet Banking Service with your Passcode, or other
means to access your account, you are responsible for any transactions they
authorize.
If
you believe that your Passcode or other means to access your account has been
lost or stolen or that someone may attempt to use the Internet Banking Service
without your consent or has transferred money without your permission, you must
notify us at once by calling 830-334-3606 during customer service hours. You
can also contact us by sending a secure message through the Internet Banking
Service.
IF
YOU OR YOUR AUTHORIZED USERS DISCLOSE YOUR PASSCODE TO ANYONE, AND/OR IF YOU
ALLOW SOMEONE TO USE YOUR PASSCODE TO ACCESS YOUR ACCOUNTS, YOU ARE AUTHORIZING
THEM TO ACT ON YOUR BEHALF AND YOU WILL BE RESPONSIBLE FOR ANY USE OF THE INTERNET
BANKING SERVICE BY THEM (E.G., SUCH AS WHEN YOU PROVIDE THIS INFORMATION TO A
JOINT ACCOUNT HOLDER, AN EMPLOYEE, AN AGGREGATION SERVICE PROVIDER, OR WHEN
YOUR PERSONAL COMPUTER IS COMPROMISED BY A KEY STROKE LOGGING VIRUS OR ANY
OTHER TYPE OF MALWARE).
You
agree that we may send notices and other communications, including Passcode
change confirmations, to the current address shown in our records, whether or
not that address includes a designation for delivery to the attention of any
particular individual.
23.
Our Liability for Failure to Complete Transactions
We
will use commercially reasonable efforts to make all your transfers and Bill
Payments properly. However, we shall incur no liability and any Bill Payment
Service Guarantee shall be void if we are unable to complete any transactions
initiated by you because of the existence of any one or more of the following
circumstances:
1.
If, through no fault of ours, your Eligible Account(s) and/or Payment Account
does not contain sufficient funds to complete the
transaction or the transaction would exceed the credit limit of your overdraft
account (if applicable);
2. The Service and/or the payment processing center is not working properly and you know or have been advised by this Institution and/or its Service Providers about the malfunction before you execute the transaction;
3. You have not provided the Service with the correct Payment Account information, or the correct name, address, phone number, or account information for the Biller;
4. Your Eligible Account(s), including either your Payment Account or Billing Account, is closed;
5. If your computer, software, telecommunication lines were not working properly and this problem should have been apparent to you when you attempted the transfer or Bill Payment;
6. It can be shown that the Biller received the Bill Payment within the normal delivery timeframe and failed to process the payment through no fault of ours;
7. The payment or transaction request involves funds subject to hold, dispute, restriction, or legal process we believe prevents their withdrawal;
8. We have reason to believe that a payment or other transaction request may not be authorized by you or any third party whose authorization we believe is necessary; and/or
9. Circumstances beyond control
of the Service, our Service Providers, and this Institution (such as, but not
limited to, fire, flood, or interference from an outside force) prevent the
proper execution of the transaction and we have taken reasonable precautions to
avoid those circumstances.
Provided none of the foregoing exceptions are applicable, if the Service causes
an incorrect amount of funds to be removed from any of your Eligible
Account(s), or Payment Account ,or causes funds from your Payment Account to be
directed to a Biller, which does not comply with your Payment Instructions,
this Financial Institution and/or its Service Providers shall be responsible
for returning the improperly transferred funds to your Payment Account, and for
directing to the proper Biller any previously misdirected transactions, and, if
applicable, for any late payment related charges.
24.
Documentation and Verification of Payments and Transfers
Information regarding Internet Banking and Bill Payment transactions will be
reflected on the account detail in the Service and in your regular monthly
account statement(s).
25.
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts
(A)
Errors and Questions
In case of errors or questions about your electronic transactions, you should
notify us as soon as possible through one of the following methods:
- Telephone us at 830-334-3606 during customer service
hours;
- Contact us by using the secure messaging feature
within the Service; or
- Write to us at P.O. Drawer S, Pearsall, TX 78061
If you think your statement is incorrect or you need more information about an
electronic transfer or Bill Payment transaction listed on the statement, we
must hear from you no later than sixty (60) days after the FIRST statement was
sent to you on which the problem or error appears. You must:
1. Tell us your name, relevant Service account
number(s), and Access ID;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of
the suspected error.
If you tell us verbally, we may require that you send your complaint in writing
within ten (10) Business Days after your verbal notification. We will tell you
the results of our investigation within ten (10) Business Days after we hear
from you, and will correct any error promptly.
However, if we require more time to confirm the nature of your complaint or
question, we reserve the right to take up to forty-five (45) days to complete
our investigation. If we decide to do this, we will provisionally credit your
account within ten (10) Business Days for the amount you think is in error. If
we ask you to submit your complaint or question in writing and we do not
receive it within ten (10) Business Days, we may not provisionally credit your
account.
For errors regarding electronic transactions on new consumer accounts, we may
take up to 90 days to investigate your complaint or question. We may take up to
20 Business Days to credit a new account for the amount you think is in error.
If it is determined there was no error, we will mail you a written explanation
within three (3) Business Days after completion of our investigation. You may
ask for copies of documents used in our investigation. We may revoke any
provisional credit provided to you if we find an error did not occur.
(B)
Consumer Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your User ID or Password has been lost or
stolen. Telephoning is the best way of minimizing your possible losses. You could
lose all the money in your account (plus your maximum overdraft line of credit
if applicable).
If customers who are Consumers tell us within two (2) Business Days after you
discover your Passcode, Access Id used or other means to access your account has
been lost or stolen, your liability is no more than $50.00 should someone
access your account without your permission. If you do not tell us within two
(2) Business Days after you learn of such loss or theft, and we can prove that
we could have prevented the unauthorized use of your Passcode, Access ID or
other means to access your account if you had told us, you could be liable for
as much as $500.00.
If your monthly account statement contains transfers that you did not
authorize, you must tell us at once. If you do not tell us within sixty (60)
days after the statement was sent to you, you may lose any amount transferred
without your authorization after the sixty (60) days if we can prove that we
could have stopped someone from taking the money had you told us in time. If a
good reason (such as a long trip or a hospital stay) prevented you from telling
us, we may extend the period.
26. Provisions
Applicable Only to Business Accounts
A.
Protecting Your Account(s)
The Service will allow Business Customers to establish individual Access IDs,
Passcodes and privileges for each Authorized User. Transaction history is
maintained for each Access ID. Additional fees maybe assessed for each Access ID or Sub-User that is
established.
BUSINESS CUSTOMER(S) WILL BE SOLELY RESPONSIBLE FOR DESIGNATING AUTHORIZED
USERS AND ASSIGNING PRIVILEGES WITHIN THE SERVICE.
As a security measure, Business Customers should evaluate and implement the
dual control features within the Service for ACH Origination and wire transfers.
B.
Sub-User Administration
Sub-User Administration is an optional service for Business Customers that may
be activated at any time after your initial enrollment. The Business Customer
shall be solely responsible for designating both the Focus Customer and
Sub-User Administrator.
A Sub-User Administrator may further authorize other individual Sub-Users who
may be granted full or limited online access to the Eligible Accounts,
and may also be granted full or limited access to originate ACH
transactions and/or wire transfers. Dual control should be established to help
regulate the actions of multiple Sub-Users.
For security and auditing purposes, each Sub-User should be assigned separate
Access IDs and Passcodes. All cash management activity is tracked at the Focus
Customer level and is viewable by both the Sub-User originator and Focus
Customer in the online history. Internal transfers are tracked for each Access
ID.
A Sub-User Administrator inherits the privileges assigned to the Focus
Customer. Notwithstanding the foregoing, please note that a Sub-User
Administrator has the ability to remove, change or
otherwise alter the restrictions or limits placed upon their rights by the
Focus Customer.
The Focus Customer or Sub-User Administrator will need to provide the Access ID
and temporary Passcode to each new Sub-User. The temporary Passcode will be
used to gain access to the Internet Banking Service initially. After the
Sub-User's initial log on, they will be prompted to set up their own unique
Passcode, known only to them, for future use of the Internet Banking Service.
Business Customer understands that there may be a charge for multiple
Sub-Users. You agree to pay all such charges and authorize us to deduct such
charges from your business account and any additional charges that may be
incurred by you. Any fees associated with your standard business deposit
account(s), as described in our fee schedule will continue to apply.
C.
ACH Origination
Authorized Users of Business Customers who have been approved for ACH
Origination privileges may edit, delete, or "un-approve" ACH
transactions prior to the scheduled date for the transaction. Separate
agreements will detail the required time-frames for submitting and making changes
to ACH transactions.
If ACH batch transactions have been approved and submitted to us for
processing, you must contact us immediately if any changes are necessary after
the designated cut-off time. In these situations, we may not have sufficient time type to stop the transactions from
processing before the schedule payment date.
D.
Business Customer Liability
BUSINESS CUSTOMER REPRESENTS AND WARRANTS THAT ITS AUTHORIZED USERS AND
SUB-USERS HAVE THE APPROPRIATE AUTHORITY TO INITIATE TRANSACTIONS THROUGH THE
INTERNET BANKING SERVICE. BUSINESS CUSTOMER ALSO REPRESENTS AND WARRANTS THAT
IT MAINTAINS OR REQUIRES CURRENT AND UPDATED ANTI-VIRUS SOFTWARE ON ALL
COMPUTERS USED TO ACCESS THE INTERNET BANKING SERVICE BY IT OR ON IITS BEHALF.
BUSINESS CUSTOMER AUTHORIZES THIS FINANCIAL INSTITUTION AND ITS SERVICE
PROVIDERS TO ACT UPON, AND AGREES TO BE BOUND BY, ANY TRANSACTION, WHETHER OR
NOT AUTHORIZED, THAT IS INITIATED WITH AN ACCESS ID AND PASSCODE OF ANY
AUTHORIZED USER(S).
FURTHERMORE, ANY INSTRUCTIONS, DIRECTIONS, OR OTHER INFORMATION PROVIDED BY THE
BUSINESS CUSTOMER, OR ANY OF ITS AUTHORIZED USERS, WILL BE DEEMED TO HAVE BEEN
AUTHORIZED BY THE BUSINESS CUSTOMER. THIS FINANCIAL INSTITUTION AND ITS SERVICE
PROVIDERS WILL NOT BE RESPONSIBLE FOR VERIFYING THE IDENTITY OR AUTHENTICITY OF
ANY PERSON CLAIMING TO BE AN AUTHORIZED USER OF THE BUSINESS CUSTOMER.
BUSINESS CUSTOMER ASSUMES ANY AND ALL LIABILITY ARISING FROM THE USE OR MISUSE
OF THE INTERNET BANKING SERVICE OR ELIGIBLE ACCOUNTS BY ITS AUTHORIZED USERS OR
AS A RESULT OF A COMPROMISED COMPUTER DUE TO A BREACH OF ANY OF THE FOREGOING
WARRANTIES. BUSINESS CUSTOMER AGREES TO INDEMNIFY AND HOLD HARMLESS THIS
FINANCIAL INSTITUTION AND ITS SERVICE PROVIDERS FOR ANY LIABILITY AND DAMAGES
RESULTING FROM OR ACTING UPON ANY TRANSACTION, DIRECTION, INSTRUCTION, OR
INFORMATION THAT IS INITIATED WITH A USER ID AND PASSWORD OF BUSINESS
CUSTOMER'S AUTHORIZED USER(S) REGARDLESS OF WHETHER SUCH TRANSACTION, DIRECTION
OR INSTRUCTION IS MADE BY AN AUTHORIZED USER.
BUSINESS CUSTOMER AGREES THAT WE MAY SEND NOTICES AND OTHER COMMUNICATIONS,
INCLUDING EMAILS, TO THE CURRENT ADDRESS SHOWN IN OUR RECORDS, WHETHER OR NOT
THAT ADDRESS INCLUDES A DESIGNATION FOR DELIVERY TO THE ATTENTION OF ANY
PARTICULAR INDIVIDUAL. YOU FURTHER AGREE THAT SECURITY STATE BANK AND/OR ITS
SERVICE PROVIDERS WILL NOT BE RESPONSIBLE OR LIABLE TO YOU IN ANY WAY IF
INFORMATION IS INTERCEPTED BY AN UNAUTHORIZED PERSON, EITHER IN TRANSIT OR AT
YOUR PLACE OF BUSINESS. IN ADDITION, YOU AGREE TO:
- REQUIRE ALL AUTHORIZED USERS TO KEEP PASSCODES SECURE
AND STRICTLY CONFIDENTIAL;
- IMMEDIATELY NOTIFY US AND SELECT A NEW PASSCODE IF YOU OR YOUR AUTHORIZED USERS BELIEVE YOUR PASSCODES MAY HAVE BECOME KNOWN TO AN UNAUTHORIZED PERSON.
WE MAY DISABLE PASSCODES OF AUTHORIZED USERS EVEN WITHOUT
RECEIVING SUCH NOTICE FROM YOU, IF WE SUSPECT PASSCODES ARE BEING USED IN AN
UNAUTHORIZED OR FRAUDULENT MANNER.
BUSINESS CUSTOMERS SHALL BE SOLELY RESPONSIBLE FOR THE DEVELOPMENT AND IMPLEMENTATION
OF ALL COMMERCIALLY REASONABLE SECURITY PROCEDURES TO PROTECT THEIR COMPUTER
SYSTEMS USED TO ACCESS THE INTERNET BANKING SERVICE.
THIS FINANCIAL INSTITUTION AND ITS SERVICE PROVIDERS SHALL HAVE NO OBLIGATION,
LIABILITY OR CONTROL, EITHER DIRECTLY OR INDIRECTLY CONCERNING THE BUSINESS
CUSTOMERS' SELECTION OF SECURITY SYSTEMS OR DEVICES USED TO PROTECT ITS
COMPUTER SYSTEM(S). FURTHERMORE, NEITHER THIS INSTITUTION NOR ITS SERVICE
PROVIDERS SHALL HAVE CONTROL OVER BUSINESS CUSTOMERS' DEVELOPMENT OR IMPLEMENTATION
OF SAID SECURITY PROCEDURES OR THE FAILURE OF BUSINESS CUSTOMER TO MAINTAIN
SAID PROCEDURES.
BUSINESS CUSTOMERS SHALL BE SOLELY RESPONSIBLE FOR ANY AND ALL LOSSES AND
DAMAGES ARISING FROM ANY AUTHORIZED OR UNAUTHORIZED ACCESS TO THE INTERNET
BANKING SERVICE USING A VALID ACCESS ID AND PASSCODE.
E.
Commercially Reasonable Security Procedures
WHEN YOU ACCEPT THIS AGREEMENT AND USE THE SERVICE, YOU ACKNOWLEDGE AND AGREE
THAT THE SERVICE INCLUDES SECURITY MEASURES WHICH ARE COMMERCIALLY REASONABLE.
YOU AGREE TO BE BOUND BY OUR SECURITY PROCEDURES AND INSTRUCTIONS, WHICH MAY BE
PERIODICALLY UPDATED. YOU AGREE TO REVIEW AND IMPLEMENT ALL SECURITY PROCEDURES
AVAILABLE IN CONNECTION WITH THE INTERNET BANKING SERVICE, INCLUDING PROCEDURES
TO PROTECT THE CONFIDENTIALITY OF YOUR ACCESS ID AND PASSCODE AND THE SAME FOR
YOUR AUTHORIZED USERS. YOU AGREE TO NOTIFY THIS FINANCIAL INSTITUTION IN THE
EVENT THAT YOUR USE OF THE INTERNET BANKING SERVICE WOULD NECESSITATE OR BE
BETTER SERVED BY A LEVEL OF SECURITY THAT EXCEEDS THAT OFFERED BY THE INTERNET
BANKING SERVICE. IF YOU FAIL TO NOTIFY THIS FINANCIAL INSTITUTION, YOU
ACKNOWLEDGE AND AGREE THAT THE SECURITY ASPECTS OF THE INTERNET BANKING SERVICE
ARE APPROPRIATE FOR YOUR NEEDS AND WILL PROVIDE YOU WITH A COMMERCIALLY
REASONABLE DEGREE OF SECURITY AGAINST UNAUTHORIZED USE.
F.
Errors and Questions
In case of errors or questions about your transactions, you should as soon as
possible notify us through one of the following methods:
Telephone us at: 830-334-3606 during customer service hours;
Write us at: P O Box S, Pearsall, TX 78061
G.
Your Liability for Unauthorized Transfers
You must notify us of errors, discrepancies, or possible unauthorized
transactions as soon as possible upon learning of the discrepancy. If you fail
to notify us within sixty (60) days after you have received notice of an
unauthorized or erroneous transaction, Security State Bank will not owe you any
interest on the amount in question, even if we are otherwise liable to you in
connection with the transaction.
Security State Bank and its Service Providers shall have no liability to you
for any unauthorized transactions made using your Passcode that occurs before
you have notified us of any possible unauthorized use and we have had a
reasonable opportunity to act upon that notice.
If you fail to notify us of any discrepancy within one (1) year, you shall be
precluded from asserting any such discrepancy against us.
H.
Limitation of Institution Liability
THIS FINANCIAL INSTITUTION AND ITS SERVICE PROVIDERS WILL BE DEEMED TO HAVE
EXERCISED ALL DUE CARE AND TO HAVE ACTED REASONABLY IF WE ACT IN ACCORDANCE WITH
THE TERMS OF THIS AGREEMENT AND WILL BE LIABLE FOR LOSS SUSTAINED BY YOU ONLY
TO THE EXTENT SUCH LOSS IS CAUSED BY OUR WILLFUL MISCONDUCT. THIS FINANCIAL
INSTITUTION AND ITS SERVICE PROVIDERS WILL HAVE NO LIABILITY FOR ANY LOSS OR
DAMAGE:
- RELATED TO THE DISHONESTY OF THE BUSINESS CUSTOMER'S
EMPLOYEES, OFFICERS, AGENTS, AUTHORIZED USERS;
- RESULTING FROM ANY RECEIVING FINANCIAL INSTITUTION'S FAILURE TO ACCEPT ANY PAYMENT OR FUNDS TRANSFER REQUEST;
- RESULTING FROM ANY DELAY IN THE PERFORMANCE OF THIS
AGREEMENT, WHICH IS CAUSED BY AN ACT OF GOD, FIRE OR OTHER CASUALTY, ELECTRICAL
OR COMPUTER FAILURE, DELAYS OR FAILURE TO ACT BY ANY CARRIER, MEDIUM OR AGENT
OPERATING BETWEEN SECURITY STATE BANK AND THIRD PARTIES, OR ANY OTHER CONDITION
OUTSIDE OF OUR CONTROL.
IF THIS FINANCIAL INSTITUTION AND/OR ITS SERVICE PROVIDERS FAIL OR DELAY IN
MAKING A PAYMENT OR TRANSFER PURSUANT TO YOUR INSTRUCTION, OR IF WE MAKE A
PAYMENT OR TRANSFER IN AN ERRONEOUS AMOUNT WHICH IS LESS THAN THE AMOUNT PER
YOUR INSTRUCTION, UNLESS OTHERWISE REQUIRED BY LAW OUR LIABILITY SHALL BE
LIMITED TO INTEREST ON THE AMOUNT WHICH WE FAILED TO TIMELY PAY, CALCULATED
FROM THE DATE ON WHICH THE PAYMENT OR TRANSFER WAS TO BE MADE UNTIL THE DATE IT
WAS ACTUALLY MADE OR YOU CANCELED THE INSTRUCTION.
WE MAY PAY SUCH INTEREST EITHER TO YOU OR THE INTENDED RECIPIENT OF THE PAYMENT
OR TRANSFER, BUT IN NO EVENT WILL WE BE LIABLE TO BOTH PARTIES, AND OUR PAYMENT
TO EITHER PARTY WILL FULLY DISCHARGE ANY OBLIGATION TO THE OTHER. IF WE MAKE A
PAYMENT IN AN ERRONEOUS AMOUNT WHICH EXCEEDS THE AMOUNT PER YOUR PAYMENT
INSTRUCTION, OR IF WE PERMIT AN UNAUTHORIZED PAYMENT AFTER WE HAVE HAD A
REASONABLE TIME TO ACT ON A NOTICE FROM YOU OF POSSIBLE UNAUTHORIZED USE AS
DESCRIBED ABOVE, UNLESS OTHERWISE REQUIRED BY LAW, OUR LIABILITY WILL BE
LIMITED TO A REFUND OF THE AMOUNT ERRONEOUSLY PAID, PLUS INTEREST THEREON FROM
THE DATE OF THE PAYMENT TO THE DATE OF THE REFUND, BUT IN NO EVENT TO EXCEED
SIXTY (60) DAYS INTEREST.
IF WE BECOME LIABLE TO YOU FOR INTEREST COMPENSATION UNDER THIS AGREEMENT OR
APPLICABLE LAW, SUCH INTEREST SHALL BE CALCULATED BASED ON THE AVERAGE FEDERAL
FUNDS RATE AT THE FEDERAL RESERVE BANK IN THE DISTRICT NEAREST TO SECURITY
STATE BANK FOR EACH DAY INTEREST IS DUE, COMPUTED ON THE BASIS OF A THREE
HUNDRED SIXTY (360) DAY YEAR.
NO THIRD PARTY WILL HAVE RIGHTS OR CLAIMS AGAINST SECURITY STATE BANK AND ITS
SERVICE PROVIDERS UNDER THIS AGREEMENT. THE TERMS OF THIS SECTION WILL SURVIVE
TERMINATION OF THIS AGREEMENT.
I.
Indemnification
Business Customer(s) and its Authorized Users will defend, indemnify and hold
harmless Security State Bank and its Service Providers against and in respect
to any and all loss, liability, expense and damage, including consequential,
special and punitive damages, directly or indirectly resulting from: (i) the
processing of any request received by Security State Bank through the Internet
Banking Service, (ii) any breach of the provisions of this Agreement (iii) any
request for stop payment; (iv) any dispute between you and any third party in
connection with the use of the Internet Banking Service; and (v) any and all
actions, suits, proceeding, claims, demands, judgments, costs and expenses
(including attorney's fees) incident to the foregoing. The terms of this
section will survive termination of this Agreement.
27.
Alterations and Amendments
This Agreement, applicable fees and service charges may be altered or amended
from time-to-time. In such event, we will provide notice to you. Any use of the
Service after we provide you a notice of change will constitute your agreement
to such change(s). Further, we may, from time to time, revise or update the
applications, services, and/or related material, which may render all such prior
versions obsolete. Consequently, we reserve the right to terminate this
Agreement as to all such prior versions of the applications, services, and/or
related material and limit access to only the Service's more recent revisions
and updates.
28.
Address, E-mail, or Payment Account Changes
When you enroll in the Service, we may send you a "Welcome" e-mail.
We will also send you e-mails and/or secure messages through the Service
regarding important Internet Banking and Bill Payment matters and/or changes to
this Agreement. You must provide us your current e-mail address in order for us to deliver this information to you. It is
your sole responsibility to ensure that your contact information is current and
accurate. This includes, but is not limited to, name, address, phone numbers,
and e-mail addresses. Changes can be made either within the Service in the User
Services menu or by contacting our Internet Banking Department at 830-334-3606.
Any changes to your Eligible Account(s), Payment Account, or Billing Account
should also be made in accordance with the procedures outlined above.
We are not responsible for any Bill Payment processing errors or fees incurred
if you do not provide accurate Payment Account or contact information.
29.
Service Termination, Cancellation, or Suspension
In the event you wish to cancel the Service, please contact our Internet
Banking Department or send us a secure email through the Service.
Any Bill Payment(s) the Service has already processed before the requested
cancellation date will be completed by the Service. All Scheduled Bill
Payments, including automatic payments, will not be processed once the Service
is cancelled. You will remain responsible for any fees associated with the
Service prior to the effective cancellation date.
We may terminate or suspend the Service to you at any time. Neither termination
nor suspension shall affect your liability or obligations under this Agreement.
Access to our Service may be canceled in whole or part without prior notice due
to insufficient funds in one of your accounts or other circumstances that may
create an unanticipated liability to us. If your account(s) is closed or
restricted for any reason, or if there has not been any Internet Banking or
Bill Payment activity for a period of [6] consecutive months, accessibility
will automatically terminate.
After termination or suspension of the Service, we may consider reinstatement
once sufficient funds are available in your accounts
to cover any fees and other pending transfers or debits. In order to request
reinstatement of the Service, you must call our Internet Banking Department.
30.
Exclusions of Warranties and Limitation of Damages
THE INTERNET BANKING SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS
IS", "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NOTWITHSTANDING OUR EFFORTS TO ENSURE THAT THE INTERNET BANKING SERVICE IS
SECURE, WE CANNOT AND DO NOT WARRANT THAT ALL DATA TRANSFERS VIA THE INTERNET
BANKING SERVICE WILL BE FREE FROM MONITORING OR ACCESS BY OTHERS.
WE ARE NOT RESPONSIBLE FOR AND YOU AGREE TO HOLD US HARMLESS FROM ANY DAMAGES,
LOSSES, COSTS, ERRORS, DELETIONS, OR FAILURES THAT OCCUR AS A RESULT OF OR IN
CONNECTION WITH ANY MALFUNCTION OF YOUR COMPUTER OR SOFTWARE, OR YOUR FAILURE
TO OBTAIN ADEQUATE ONLINE SECURITY HARDWARE AND SOFTWARE, NOR WILL WE BE
RESPONSIBLE FOR ANY COMPUTER VIRUSES THAT AFFECT YOUR COMPUTER OR SOFTWARE
WHILE USING THE INTERNET BANKING SERVICE. IN ADDITION, WE WILL NOT BE
RESPONSIBLE FOR ANY THIRD PARTY ACCESS OR ATTEMPTED
ACCESS TO YOUR COMPUTER OR SOFTWARE WHILE USING THE INTERNET BANKING SERVICE OR
OUR WEBSITE.
WE ARE NOT RESPONSIBLE AND YOU AGREE TO HOLD US HARMLESS FOR SECURITY BREACHES
CAUSED BY OR ARISING FROM A BREACH OF YOUR COMPUTER SYSTEM, INTERNET PROVIDER
OR YOUR MOBILE DEVICE CARRIER.
YOU ARE SOLELY RESPONSIBLE FOR THE MAINTENANCE, INSTALLATIONS, AND OPERATION OF
YOUR COMPUTER INCLUDING BUT NOT LIMITED TO THE USE OF UPDATED ANTI-VIRUS
PROTECTION.
NEITHER THIS FINANCIAL INSTITUTION NOR ITS SERVICE PROVIDERS SHALL BE
RESPONSIBLE FOR ANY DELAYS, ERRORS, DELETIONS, FAILURES, OR DISCLOSURE OF
PERSONAL OR BUSINESS ACCOUNT INFORMATION THAT MAY OCCUR AS A RESULT OF ANY
VIRUS, TROJAN, SHARED PASSWORD, OR MALFUNCTION OF YOUR COMPUTER OR SOFTWARE OR
YOUR FAILURE TO ADEQUATELY MAINTAIN AND SECURE YOUR COMPUTER AND SOFTWARE.
THE FOREGOING SHALL CONSTITUTE SECURITY STATE BANK AND ITS SERVICE PROVIDER'S
ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL SECURITY STATE
BANK OR ITS SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR
ATTORNEYS FEES (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY
OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR
YOUR USE OF THE INTERNET BANKING SERVICE.
31.
No Unlawful or Prohibited Use
As a condition of using the Internet Banking Service, you represent and warrant
to us that you will not use Service for any purpose that is unlawful or is not
permitted, expressly or implicitly, by the terms of this Agreement or by any
applicable law or regulation.
You further warrant and represent that you will not use the Internet Banking
Service in any manner that could damage, disable, overburden, or impair the
service or interfere with any other party's use and enjoyment of the service.
You may not obtain or attempt to obtain any materials or information through
any means not intentionally made available or provided through the Service. You
agree that these warranties and representations will remain in full force and
effect even if this Agreement terminates for any reason.
32.
Assignment
You may not assign this Agreement to any other party. We may assign this
Agreement in our sole discretion. We may also assign or delegate certain of our
rights and responsibilities under this Agreement to independent contractors or
other third parties.
33.
No Waiver
This Financial Institution and its Service Providers shall not be deemed to
have waived any of our rights or remedies hereunder unless such waiver is in
writing and signed by us. No delay or omission in exercising any rights or
remedies shall operate as a waiver of such rights or remedies or any other
rights or remedies. A waiver on any one occasion shall not be construed as a
bar or waiver of any rights or remedies on future occasions.
34.
Captions
The captions of sections hereof are for convenience only and shall not control
or affect the meaning or construction of any of the provisions of this
Agreement.
35.
Disputes
In the event of a dispute regarding the Service, you agree to resolve the
dispute by looking to this Agreement. You agree that this Agreement is the
complete and exclusive statement of the agreement between you and us, which
supersedes any proposal or prior agreement, oral or written, and any other
communications between you and us relating to the subject matter of this
Agreement. If there is a conflict between what the employees of this financial
institution and/or its Service Providers say and the terms of this Agreement,
the terms of this Agreement will prevail.
36.
Waiver of Trial by Jury
The parties hereby knowingly, voluntarily and intentionally waive any right
they may have to a trial by jury with respect to any litigation brought based
upon this Agreement, or arising out of, under, or in connection with this
Agreement and any agreement contemplated to be executed in conjunction
herewith, or any course of conduct, course of dealing, statements or actions of
the parties. This provision is a material inducement for the parties entering
this Agreement.
37.
Ownership of Material
Copyright in the pages and in the screens displaying the pages, and in the
information and material therein and in their arrangement, is owned by Security
State Bank and/or is Service Providers unless otherwise indicated. All
registered and unregistered trademarks used in the Service are the sole
property of their respective owners. Unauthorized reproduction in whole or part
is prohibited.
38. Governing Law
and Relation to Other Agreements
Accounts and services provided by this Financial Institution may also be governed
by separate agreements with you. This Agreement supplements any other
agreement(s) and/or disclosures related to your Eligible Account(s) and
provided to you separately.
This Agreement shall be governed by and construed in accordance with federal laws
and the laws of the State of Texas, without regard to its conflicts of laws provisions; provided, however, that any dispute solely
between you and our Bill Payment Service Provider shall be governed by and
construed in accordance with the laws of the State of Georgia, without regard
to its conflicts of laws provisions.
________________________________________
MOBILE
DEPOSITS
Subject to the terms and conditions herein, Bank may choose to offer,
“Mobile Deposits,” the
mobile deposit service to be used by Customer in accordance and in
compliance with and the Check
Clearing for the 21st Century Act (“Check 21 Act”). Mobile Deposits
are available to consumer customers
and certain business customers. Mobile Deposits enable you to create
and submit electronic check
images (also known as Image Replacement Documents (“IRDs”)) to Bank,
for deposit to your personal or
business deposit account(s), as applicable, in lieu of the Original
Checks (as defined herein) from which
such Mobile Deposit check images were obtained. The dollar amount
limits and daily number of
transaction limits for Mobile Deposit shall be determined by the Bank
in its sole discretion. Items
exceeding Customer’s daily limits must be delivered to Bank for
processing or held until the next
Business Day.
Your Mobile Deposits have a daily dollar limit and daily count
limit. The daily dollar limit is $10,000
and the daily count limit is 5 for all checking, money market, and savings
accounts, unless otherwise agreed upon by you and Bank, in Bank’s
sole discretion. If you would
like to request different Mobile Deposit limits, please contact your Bank
Officer.
By depositing electronic images with the Bank via Mobile Deposits, you
give us the same
warranties and indemnities that we, as a reconverting Bank, would give
under applicable law or
regulation. You understand and acknowledge that all the warranties
deemed given by a depositor of a
check to a Bank under the Uniform Commercial Code (“UCC”), as
applicable from time to time in the
State of Texas, shall also apply to any electronic image of an
Original Check the same as if such
electronic image or Substitute Check were a paper check within the
meaning of the UCC as adopted by
the State of Texas (“Texas UCC”). Accordingly, except to the extent
that any warranties deemed given
under the Texas UCC are expressly superseded by the Check 21 Act or
the Check 21 regulations, you
understand that you are deemed to give us all the same warranties you
would have given under the
Texas UCC for the deposit of an Original Check by transferring to us:
(a) Any Substitute Check; (b) an
IRD or other item purporting to be a
Substitute Check; or (c) any electronic image that purports to contain
a Sufficient Copy of an Original Check or a Substitute Check.
Such warranties also include the following two (2) specific warranties
regarding transfer and
presentment:
You warrant that the
electronic image we convert to a Substitute Check meets the
requirements described in the Check 21 Regulation (found at 12 CFR
§229.51(a)(1) – (2)
And your warranty given above is deemed given to us and
any other person, company or
Bank to which we transfer, present or return any of the
Images included in such
electronic file as a Sufficient Image Copy or that
purports to be a Sufficient Image Copy
created by Bank or any subsequent Bank receiving a copy of
such image.
Customer represents that it shall permit no third parties
to use Mobile Deposits to deposit Original
Checks to Customer’s account.
With respect to
each and every Mobile Deposits transaction initiated
by you, you represent and
warrant to Bank and agree that you shall perform your
obligations under this Agreement in accordance
with all applicable laws and regulations, including the
sanctions laws administered by the Office of
Foreign Assets Control (“OFAC”) and the Bank Secrecy Act.
A. PROHIBITED
TRANSACTIONS; PROCEDURES; RETENTION OF ORIGINAL
CHECKS.
1. Prohibited
Transactions. Customer agrees not to use Mobile
Deposit to deposit or
otherwise process: (i) Cashier’s Checks and Money Orders; (ii)
items drawn on foreign banks or payable in other than
U.S. money; (iii) items without preprinted magnetic ink
routing numbers; (iv) items for which Customer is not a
holder in due course; (v) Substitute Checks, except those
which have been returned to Customer for any
reason; (vi) items payable to any person or entity other
than Customer (i.e., no third-party deposits); (vii)
items containing apparent alterations to any of the information
on the front of the check or item, or which
you know or suspect (or should know or suspect) are
fraudulent or otherwise not authorized by the owner
of the account on which the check or item is drawn; (viii)
items dated more than six months prior to the
date of deposit; (ix) items prohibited by Bank’s current
procedures relating to the Services or which are
not acceptable under the Agreement; (x) Original Checks or
other items previously converted to a
Substitute Check; (xi) checks or items that are Remotely
Created Checks (as defined in Reg. CC); (xii)
checks or items prohibited by Bank’s current Documentation
relating to Mobile Deposits; or (xiii) checks or
items which are otherwise not acceptable under the terms
of your account(s).
2. Processing of
Mobile Deposits.
Customer shall submit check images to Bank in conformance with
the requirements of Bank’s Mobile Application. Bank
reserves the right to reject any single check image or group of
check images for any reason, before or after it/they appear
on Bank’s system.
All checks submitted through Mobile Deposits must be
properly endorsed by Customer by
signing the back of the check “For mobile deposit
only by (Payee), SSB Account #__ .”
Items transmitted without being properly endorsed are subject
to rejection by Bank. Customer
agrees to inspect and verify the quality of the check
images, ensuring that the check images of the front
and back of the original check are legible before
capturing the image via Mobile Deposits. Specifically,
Customer warrants the following: (i) the check image is an
accurate representation of the information
contained in the original check, and the check image
includes all endorsements from the original check;
(ii) each check image contains a record of all MICR line
information required for a substitute check, and
the check image satisfies all the requirements of the
Check 21 Act and Regulation CC; (iii) the original
check, a duplicate check image, or any copy of the
original check or check image will not be deposited by
Customer with Bank; and (iv) the original check, a
duplicate check image, or any copy of the original
check or check image will not be presented, transferred or
returned such that Bank or any other person
will be asked to make a payment based on a check or check
image that has already been paid. Bank has
no responsibility or liability for any fees incurred due
to the rejection of transmitted items for
missing/incomplete endorsements. Unless the Bank notifies
Customer otherwise, Bank provides same day
credit to the applicable account for all items transmitted
by Customer and received by the Bank within
the timelines established by the Bank
(as amended from time to time) for legal
equivalence.
Electronic images shall be deemed received by us for
deposit based upon time of receipt as well
as successful receipt of electronic images that are
complete, usable, and adhere to the standards
discussed above. If any electronic image is not complete,
is not usable, or does not adhere to the
Standards, the electronic image may not be processed by
us, in which event your deposit will be adjusted
and notification provided. You understand we will process
only your electronic images that comply with
the standards discussed above and are Sufficient Image
Copies, and we will use commercially
reasonable efforts to present these Sufficient Image
Copies for collection under the Check 21 framework.
The daily cut-off time for deposits made using Mobile
Deposits is 3:00 p.m. Central Time.
Such daily cutoff
times may be adjusted by Bank in its sole discretion from
time to time upon notice to you. If the
deposits are not received by the end-of-day cutoff time,
Bank will not guarantee that deposits will be
processed that day. Bank may accept these deposits and
they will be processed on Bank’s next Business
Day. Bank shall give provisional credit for deposits
subject to revocation of credit for deposits as provided
in Regulation CC and the Uniform Commercial Code. The
availability of funds for deposits via Mobile
Deposits is set forth in this Agreement.
Should a Drawee Financial Institution return an item to us
unpaid, we will charge your respective
account for such returned item and may either (i) return
the item to you, or (ii) re-present it to the Drawee
Financial Institution before returning it to you. Items
may be returned as Image Exchange Items, rather
than Substitute Checks. Should a Drawee Financial
Institution or other third party make a claim against
us or seek re-credit with respect to any electronic image,
we may provisionally freeze or hold aside a like
amount in your account pending investigation and
resolution of the claim.
Bank may reject any entry which does not comply with the
requirements set forth herein. Bank
may reject any entry if Customer has failed to comply with
its account balance obligations. Bank may
reject any deposit from Customer that does not adhere to
the Security Procedures. Bank shall notify
Customer by phone or electronic transmission, including
email or fax, of such rejection no later than the
Business Day such deposit would otherwise have been
transmitted by Bank to the Federal Reserve.
Notices of rejection shall be effective when given. Bank
shall have no liability to Customer by reason of
the rejection of any such deposit or the fact that such
notice is not given at an earlier time than that
provided for herein.
Customer shall have no right to cancel or amend any
deposit after its receipt by Bank. However, if
such request complies with the security procedures, Bank
shall use reasonable efforts to act on a request
by Customer for cancellation of a deposit prior to
transmitting it to the Federal Reserve, but shall have no
liability if such cancellation is not implemented.
Customer shall reimburse Bank for any expenses, losses,
or damages Bank may incur in implementing or attempting to
implement Customer’s request for the
reversal of a deposit.
You understand and acknowledge that we are relying on the
truth and veracity of all electronic
images submitted for deposit via Mobile Deposit by you to
us, and you warrant that such electronic
images accurately reflect Original Checks that are, or at
the time of the creation of the Substitute Checks,
were, in your possession. You also understand that issues
regarding returned item collection, returned
deposit, and other issues regarding deposit of items not
specifically addressed in this Agreement shall be
governed by the terms and conditions of the Account
Agreement.
3. Retention and
Security of Original Checks. Customer
should retain physical checks that represent the deposit
and agrees to make the originals available to Bank within
seventy-two (72) hours of Bank’s request for fraud
control purposes. Such checks must be securely stored, to
prevent unauthorized access to the items
until they are destroyed (locked cabinet, etc.). You
understand that in all cases you are solely responsible
for safeguarding all checks you
retain, during the reasonable period of time described above, from
destruction, alteration or theft. Items are to be securely
destroyed in a commercially reasonable manner
that renders them unusable or otherwise unreadable
(shredding) on the thirty-first (31st) day following the
date of the deposit.
B. FUNDS
AVAILABILITY REGARDING MOBILE DEPOSITS.
Security State Bank may delay availability of funds from any deposit you make through Mobile Banking Remote Deposit Capture at any time at our sole discretion. This includes any concern we may have regarding our ability to collect the funds based upon any check image that you present. If you have questions regarding the availability of a deposit made using Mobile Banking Remote Deposit Capture, please contact Security State Bank during normal business hours at 830-334-3606.
C. CUSTOMER
REPRESENTATION AND AGREEMENTS; INDEMNITY.
With respect to each deposit initiated by Customer,
Customer represents and warrants to Bank and agrees
that to the best of Customer’s knowledge (a) each deposit
is made payable to the Customer, (b) any
necessary authorization is operative at the time of
transmittal or crediting/debiting by Bank as provided
herein, and (c) Customer shall perform its obligations
under this Agreement in accordance with all
applicable laws and regulations, including the sanctions
laws administered by OFAC. In addition to other
indemnification under this Agreement, Customer also shall
indemnify Bank against any loss, liability, or
expense (including attorney’s fees and expenses) resulting
from or arising out of any breach of any of the
foregoing representations or agreements.
D. LIMITATION
ON LIABILITY.
In addition to the
provisions contained in the Agreement, liability shall not exceed the sum of
the amount of any loss suffered by the Customer as a result of a breach of
warranties under Regulation CC (12 CFR Part 229) up to the amount of any
substitute check interest and expenses (including cost and reasonable attorney
fees and other expenses of presentation) related to the substitute check
reduced by any amount the Customer receives and retains as a re-credit.
Furthermore, such liability shall be further reduced by
the amount of any damages incurred as a result of
the negligence or bad faith of the Customer. Without
limiting the generality of the foregoing provisions,
Bank shall be excused from failing to act or delay in
acting if such failure or delay is caused by legal
constraint, interruption of transmission of communication
facilities, equipment failure, war, emergency
conditions, or other circumstances beyond Bank’s control.
E. CUSTOMER RESPONSIBILITIES.
Customer will maintain at least one or more accounts at
Bank eligible for the transactions conducted via the Services, including
receiving Mobile Deposits. With regard to Mobile
Deposits, Customer will inspect and verify the quality of electronic images,
ensuring that the electronic images of the front and back of the Original
Checks are legible for all posting and clearing purposes by Bank. The
Customer’s applicable account will be charged for any deposited check that is
later returned to Bank owing to an actual or alleged breach of any warranty
made in this Agreement.
Customer will assist in the installation and
implementation of any changes and upgrades to Mobile
Deposits as required by Bank to ensure compliance with
regulatory changes and developments, or to
protect the integrity and security of such Services.
Customer will use Mobile Deposits to enter, process,
and transmit Original Checks in accordance with procedures
and transmission deadlines outlined in this
Agreement. Customer will verify Bank’s receipt of its
Mobile Deposits by reviewing deposits that have
been posted to the designated accounts, in addition to
cooperating with Bank in any investigation and
resolving any unsuccessful or lost transmissions. Customer
will comply with all Security Procedures
outlined in this Agreement and any Documentation and
agrees not to bypass, override or disable any
security mechanisms in the processing software or
processing equipment. Customer will cooperate with
Bank in providing information and access to Customer records
in the event of lost, mistaken, incomplete,
or unusable electronic images, or in the event of claims
of fraud, alteration, counterfeit or otherwise.
Customer may not perform Mobile Deposits for any third
party, and any attempt to do so shall
automatically terminate this Agreement, except for any
provisions of this Agreement that are expressly to
survive such termination.
Proceed with Enrollment for the Service.
By proceeding with enrollment
you represent that you are the owner of an Eligible Account to be enrolled in
the Service and/or have been authorized by the owner to enroll for the Service.
It also indicates your acceptance of the terms and conditions of this Agreement
in this electronic format.
You can still enroll at a later
time by completing an application in one of our offices. You will still
be asked to accept the terms and conditions of this Agreement.